Date: July 24, 2001
Subj: TactiCom's ISO 9000 Intranet management system.

Our ISO 9000 system is a centralized intranet base solution that automated reports, policies, procedures, documentation, data management and notification requirements for ISO 9000 quality standard. Our system scales from companies with one location and multiple departments to multinational corporations with departments spread across the world.

Policy & Procedures Manual

• Centralized
• Always current only one copy to maintain
• Each section can be controlled and updated by local administrators/management
• Revision control
• Automated notification of changes/updates
• Accessible world wide by authorized individuals
• Rich content with flowcharts, color, schematics, etc.
• Can be updated using MS Word, Word Perfect, PowerPoint, etc.
• Intuitive menu driven system with context sensitive help

Report & Data Management System

• All reporting, notices and records are generated and maintained by the system
• All reports centralized on extranet system
• CAR - Corrective action reports
• NCR - Non-conforming reports
• Employee training & safety and records
• Equipment calibration & inspections
• Quality system check list
• Intuitive menu driven system
• Multiple administrators

Interfaces with existing data management system:

Our systems can interface with your existing, in-house data management system. You can build on your existing infrastructure.

Scalable:

Our systems are scalable from small companies with multiple departments to large multinational corporations with offices spread over large geographic areas. TactiCom has been the choice of multi-nationals such as BOC - British Oxygen.

Simple to use:

Our ISO 9000 system has an intuitive interface that is simple to use. Should a user have a question, the system has on-line context sensitive help. Our systems work with all web browsers and do not require cookies or java to function.

About TactiCom
Founded in 1994, TactiCom is a profitable, privately held American corporation. TactiCom specializes in providing commercial entities with four Internet centric services: software development, web site design, Internet marketing and Internet hosting. We have 24/7 operations, a worldwide customer base, and offices in Europe and America. Our clients range from small-localized companies to large multinationals including Compaq, Intel and the United States Federal Government.

Our software development group develops advanced intranet and extranet systems for a wide range of applications including lead capture and routing, business to business order management, Quality Control, banner management, on-line shopping malls, as well as our latest offering of WAP (Wireless Application Protocol) sites and applications. We are choice of the Fortune 500; our clients include Intel, Compaq, Digital Equipment Corporation, Sterilite, British Oxygen Corporation (BOC) and many other industry leaders. We are specialists in e-commerce and business to business systems.

Through our Internet Hosting Group, we own and operate high performance redundant servers in multiple locations worldwide. Our systems are monitored and staffed 24 hours a day, seven days a week. Our services include application monitoring through user simulation, which ensures that every component of each application or service is functioning correctly. Our hosting clients include Compaq, United States Federal Government and many other high profile companies who require high bandwidth, performance, security and availability. In the US, we have systems located at MAE east and west, two major Internet junctions. We have over 257 peering agreements (including AOL) ensuring that your data is routed efficiently worldwide. To date we have maintained better than 99% up time.

Clare McParland
Clare@TactiCom.com
TactiCom, Inc.
6 Maple Street, Northboro, MA 01532
(508) 393-9955 Fax: (508) 393-8811

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